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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Deborah De Souza

August 6, 2026

5  out of  5
rating by Deborah De Souza
"We have been with State Farm for about 16 years, and Lucinda has helped us with so many of our insurance needs over the years. From renters insurance to homeowners insurance, as well as auto policies for multiple cars and family members, she has always been wonderful to work with.

Lucinda is responsive, knowledgeable, and always quick to provide quotes, answer questions, and help us understand our coverage options. We have also had to process both auto accident claims and a renters insurance claim, and each experience was handled smoothly and professionally.

It is hard to find someone you can trust and rely on for so many years, and we truly appreciate the consistent service Lucinda and the Richard Lonie's office have provided to our family. We highly recommend them to anyone looking for a helpful, dependable, and experienced insurance team!"
We responded:
"Wow — thank you so much for taking the time to share this! Sixteen years is a long journey together, and we’re truly grateful that you and your family have trusted Lucinda and our office through so many different stages of life.

It means so much to hear that Lucinda has consistently been someone you can count on, whether helping with renters, home and auto insurance, answering questions, or being there when you’ve needed help with a claim. Building lasting relationships with the families we serve is one of the most rewarding parts of what we do.

Thank you again for your loyalty, your trust, and especially for recommending our team. We truly appreciate your kind words. We look forward to continuing to be here for you for many years to come!"
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Pegasus Wellness and fitness

August 6, 2026

5  out of  5
rating by Pegasus Wellness and fitness
"Richard Lonie, the best insurance agent in the biz. I’ve been with them for over 20 years. I wouldn’t trust my assets with anyone else."
We responded:
"Thank you so much for the amazing review and for trusting us for over 20 years! Your loyalty and confidence in us truly mean more than we can say. We’re incredibly grateful to have you as part of our State Farm family. Please don’t hesitate to reach out anytime — we’re always happy to help with whatever you need!"
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Steve Siskind

August 6, 2026

5  out of  5
rating by Steve Siskind
"The Richard Lonie agency is responsive service and problem solving oriented and helped with auto and house insurance needs"
We responded:
"Thank you so much for your kind words! We truly appreciate you taking the time to share your experience with our office. It means a lot to know that our team was able to provide responsive service and help with your auto and home insurance needs.

Please know that we’re always here if there’s anything we can help with. And as the insurance market continues to change, we sincerely hope we’ll have the opportunity to assist you with your insurance needs again in the future."
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Adam Scott

August 6, 2026

5  out of  5
rating by Adam Scott
"Worked with Richard and Lucinda for YEARS and was always happy with their responsiveness, professionalism, and proactive approach. Only had to switch insurance because State Farm stopped offering certain coverage in SoCal, would have loved to stay!"
We responded:
"Thank you so much for your kind words and for trusting us with your insurance needs for so many years! We truly appreciate your loyalty and are so glad to hear that their responsiveness, professionalism, and proactive service made such a positive impression.

While we’re sorry that changes in coverage availability meant you had to make a switch, we completely understand. We’re hopeful that we may be able to offer the coverage you need again in the future, and if that opportunity comes, we would be absolutely delighted to welcome you back to State Farm. Thank you again for your many years of trust and support — it truly means a lot to us!"
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Joel Saltzman

July 29, 2026

5  out of  5
rating by Joel Saltzman
"Always helpful and pleasant. Rapid return of phone calls, excellent advise and help. A pleasure to work with. Helped me resolve auto accident without hassles and pain free. HIGHLY RECOMMEND!!!! Also able to help with home insurance, rental insurance for kids."
We responded:
"Thank you so much for the wonderful review! We’re truly grateful you took the time to share your experience.

We’re so glad we could help you resolve your auto accident quickly and smoothly—without hassles or added stress. That’s exactly what we aim for, and it means a lot to hear it made a difference for you.

We’re also happy we could support you with your home and rental insurance needs, especially for your kids. Please know we’re always here for you if anything comes up in the future—whether it’s a question, a policy review, or anything you need help with.

Thanks again for your trust and recommendation. It is a pleasure working with you!"
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Erica Rodriguez

July 14, 2026

5  out of  5
rating by Erica Rodriguez
"Lucinda who usually answers the phone is very cheerful, polite, lovely to talk to. She lets me know about my insurance policy if it's going up or down and why. If I have any questions regarding my policy she is more then willing to help me out. Overall great."
We responded:
"Hi Erica, thank you so much for your lovely review. We’re really happy to hear that Lucinda has been cheerful, polite, and a pleasure to speak with, and that she’s been able to clearly explain any changes to your policy and help with any questions you may have. We truly appreciate your feedback and your continued support—thank you again!"
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Paige Christenson

July 13, 2026

5  out of  5
rating by Paige Christenson
"Richard Lonie has been super helpful and is very knowledgeable! He was able to answer any questions I had in a way that made sense."
We responded:
"Hi Paige, thank you for the great review! I’m grateful for your kind feedback and glad I could help. I appreciate your support!"
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Melissa Gelineau

July 2, 2026

5  out of  5
rating by Melissa Gelineau
"It feels weird to write a review about an insurance company, but it's 100% understandable when dealing with Richard and Lucinda Lonie/State Farm. It is going on 6 years that we have been with them and the experience is not like any other insurance entity. They provide first-class customer service and make you feel like a valued friend, not just a customer. The advice they provide is invaluable and very helpful across the board. Recently we had a minor fender bender, which was our first claim with them. The process was seamless and easy, which made us feel protected and cared for. Even though the issue is now with the claims department, we received a call from Lucinda to check in and ensure we didn't need anything. We consider ourselves very fortunate that the stars aligned and we called them when looking for new insurance."
We responded:
"Hi Melissa, thank you so much for your thoughtful and kind review! We’re truly grateful you’ve trusted State Farm with your family for nearly six years. It means a lot to hear how our team have stood out for you—especially during your first claim. We’re glad the process felt seamless and that Lucinda could check in to make sure you were taken care of. We appreciate your support and are here for you anytime."
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christa clippinger

July 2, 2026

5  out of  5
rating by christa clippinger
"I’ve worked with this amazing team for over a decade. They are super responsive and have helped our family through some tough situations. Lucinda is an exceptional representation of customer service."
We responded:
"Hi Christa, thank you so much for your kind words! We’re grateful to have worked with your family for over a decade, and we’re especially happy to hear how responsive and helpful our team—and Lucinda—have been during tough situations. We truly appreciate your support!"
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Tony Ghodsi

June 17, 2026

5  out of  5
rating by Tony Ghodsi
"Simply the best insurance service I’ve ever had. A galaxy of stars, especially Lucinda whom I cannot say enough great things about. Awesome"
We responded:
"Thank you so much for your kind review! We truly appreciate you taking the time to share your experience.

We’re so happy to hear that we’ve been the best insurance service you’ve ever had—especially that you had a great experience with Lucinda. She genuinely cares about helping clients feel confident and protected, and it means a lot to know she made a difference for you.

A galaxy of stars is such an amazing compliment—thank you again for your support. If you ever need anything in the future, we’re always here to help!"
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Tillie Vargas

June 13, 2026

5  out of  5
rating by Tillie Vargas
"Richard’s office has always been professional and personal. They have always done the right thing for me as a customer. I highly recommend this office for anyone!"
We responded:
"Hi Tillie, Thank you so much for the AWESOME 5 Star review. It has been a pleasure to provide you and your family with excellent customer service. Thank you for trusting our office and we truly appreciate your business. I will definitely share your kind words with the Team. "
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Cary Colman

June 3, 2026

5  out of  5
rating by Cary Colman
"I've used Richard Lonie's State Farm Insurance office for my home owner's and car insurance for many years. The staff is friendly, responsive to my needs, and easy to work with."
We responded:
"Thank you so much for the 5-stars, Cary! We really appreciate your feedback and are always here to help with any insurance needs you have. Feel free to reach out to us here on State Farm Agent Richard Lonie’s Team anytime."
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Marc Eisenman

June 2, 2026

5  out of  5
rating by Marc Eisenman
"I’ve been with Richard Lonnie for 20+ years. He and his staff have provided excellent insights and service for my life, home and auto, and business insurance needs. I highly recommend you give Richard’s office a call if you’re looking for coverage."
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
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tracy coogan

May 30, 2026

5  out of  5
rating by tracy coogan
"The best agent ever! Always helpful!"
We responded:
"Thank you so much for your kind review. We really appreciate you choosing us and being such a loyal customer. We’re glad we could help with forwarding everything to your insurance—if you ever need anything else, we’re here for you. Thanks again!"
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Rob DeSantis

May 28, 2026

5  out of  5
rating by Rob DeSantis
"Thanks again for the prompt and friendly service!"
We responded:
"Thank you so much for your kind words! "
Profile photo of JIN HEE LEE (JIN)

JIN HEE LEE (JIN)

May 22, 2026

5  out of  5
rating by JIN HEE LEE (JIN)
"Lucinda has been my agent for a decade, and she’s one of the best. She’s incredibly kind and responsive."
We responded:
"Thank you so much for your wonderful review! We’re truly grateful for your kind words about Lucinda. It means a lot to know she’s been incredibly helpful and responsive, and we’re so happy she’s been able to support you over the years. We also appreciate you being part of our State Farm and Agency family for so many years. Thanks again—we look forward to continuing to serve you!"
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Mindy Lisle

May 21, 2026

5  out of  5
rating by Mindy Lisle
"Lucinda and Richard are top notch. I mostly deal with Lucinda and she is such a doll, always so easy to work with and very helpful."
We responded:
"Thank you for sharing such a kind review! We’re so glad to hear you’ve had a great experience with Lucinda and our team. Lucinda truly is a pleasure to work with, and we appreciate you taking the time to recognize how easy and helpful she’s been. We’re also grateful you’ve been part of our agency and State Farm family for so many years. Your trust means a lot to us, and we look forward to continuing to serve you for years to come."
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CLEAR 305 INC

April 15, 2026

5  out of  5
rating by CLEAR 305 INC
"I've been with State Farm for over 10 years and have always received excellent customer service. Whenever I call, Lucinda Lonie answers the phone and is extremely helpful. She even calls to remind me when my bill is due, which I sincerely appreciate. I've never had a problem with State Farm or with Lucinda Lonie."
We responded:
"Thank you so much for your wonderful review! We’re thrilled to hear you’ve had such a great experience with State Farm for over 10 years. We’re especially glad Lucinda Lonie has been there to help whenever you call—and that her bill reminders have been appreciated. Thanks again for choosing us. We truly value your trust!"
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Trenton Nascimento

April 15, 2026

5  out of  5
rating by Trenton Nascimento
"Rich & Lucinda are absolutely amazing, and are always so helpful. They helped get my retirement set up in a way that made so much sense. Lucinda is always so quick to answer questions about my auto insurance coverage. They are the best team! 10/10 would recommend."
We responded:
"Thank you so much for the super kind review! We are truly grateful you took the time to share your experience. We’re so glad we could help you get your retirement set up in a way that made sense—and that Lucinda has been quick to answer questions about your auto insurance coverage.

You’re part of what makes our job so rewarding. We’re all cheering you on, and we truly appreciate you recommending our team! 💛"
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Sandra Adams

April 14, 2026

5  out of  5
rating by Sandra Adams
"I have been with State Farm for many years and Lucinda has been absolutely fantastic. She has been so helpful throughout the years.And has always given me her undivided attention. Whenever I call and if I ever have questions, she's always there to answer the phone right away.And to get back to me right away, if she is not available. She's absolutely amazing."
We responded:
"Thank you so much for your wonderful review! We’re thrilled to hear that you’ve had such a positive experience with State Farm over the years. It’s fantastic to know that Lucinda has been there for you every step of the way, providing quick and efficient support. We truly appreciate your loyalty and kind words – they mean the world to us! If you ever need anything, we’re always here to help. Thanks again for being such an amazing part of the State Farm family! 😊🚗🏡"
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david ferrante

April 2, 2026

5  out of  5
rating by david ferrante
"Rich and Lucinda have walked my husband and I from the policy purchase phase to the claims resolution stage. They make sure we’re informed about all proper riders and policy choices that fit our sometimes complicated life, and have educated us about all varieties of policies to make sure we are covered and taken care of. They’re more like family than brokers and as an attorney and a therapist we trust them with every decision about which they advise us. We have one less, and very large, burden to worry about. 10 stars wouldn’t be enough to rate them. They also happen to be friendly and funny, and I wouldn’t trust my policies and policy making g decisions to any other team. David Ferrante-Alan"
We responded:
"Thank you so much, David, for your incredibly kind and thoughtful words! It truly means the world to us to know that we’ve been able to support you and your husband through every step of your insurance journey. We’re honored to have the privilege of working with such wonderful professionals like you. We look forward to continuing to serve your insurance needs—and nurturing this friendship—for many years to come. Here’s to peace of mind and partnership ahead!"
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Chris Witham

March 31, 2026

5  out of  5
rating by Chris Witham
"Rich and Lucinda were extremely helpful with our condominium unit owner’s policy. Not only were they very knowledgeable about each element of the policy, but they pointed out options that I had not considered. I will definitely recommend them to friends and family."
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that we were able to provide knowledgeable guidance and help you explore all your options. It means a lot to us that you’d recommend them to your friends and family. We truly appreciate your trust and support!

"
Profile photo of Lonnie Lardner

Lonnie Lardner

March 28, 2026

5  out of  5
rating by Lonnie Lardner
"Rich and Lucinda make you feel cared for 24/7. Always accommodating, packed with TLC!"
We responded:
"Thank you so much for your wonderful words! We’re truly grateful to have you not only as a valued client but also as a friend over all these years. It’s been our pleasure to take care of your insurance needs, and we look forward to continuing to be here for you for many years to come. Your trust and support mean the world to us!"
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edgar nino

March 11, 2026

5  out of  5
rating by edgar nino
"The only thing I can say is the Agents are great and I have received the best service ever. Quick respond for any question"
We responded:
"Hi Edgar, Thank you for your wonderful feedback! We're so happy we could provide you with excellent service and quick responses. We're always here whenever you need us!"
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dana riccard

February 23, 2026

5  out of  5
rating by dana riccard
"The Lonies have provided us excellent personalized service for years. When State Farm considered cancelling us a couple years ago, they contacted us way in advance to let us know. Luckily, State Farm gave us another year. After the Palisades Fire, we were again looking at cancellation, and extremely expensive and mediocre homeowners coverage. Lucinda called us this week to say State Farm has once again extended our policy. We can only hope the State of California figures out the Insurance mess, so that we don't have to worry about cancellations every year."
We responded:
"Thank you so much for your kind words and for being a loyal customer! We truly appreciate your trust and support over the years. We're here for you and hope for smoother times ahead!"